Firm Landscaping Ltd
Terms and Conditions
These Terms and Conditions govern all agreements between FIRM Landscaping (referred to as “Contractor”) and its clients (referred to as “Client”). By signing a quote or contract, the Client acknowledges and accepts all terms outlined below.
1. Job Scope
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All work performed is strictly limited to the scope outlined in the approved quote.
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Any additional work or modifications require prior written consent from both the Contractor and the Client.
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Unauthorized requests for extra work will not be accommodated.
2. Quote Acceptance
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By signing the quote, the Client agrees to all terms and conditions stated herein.
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Attempts to cancel or abandon the quote without mutual agreement may result in cancellation fees at the Contractor's discretion.
3. Down Payment
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If a down payment is required, no work will begin, nor will scheduling occur, until the payment is received in full.
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Delays in receiving the down payment may result in rescheduling or termination of the agreement.
4. Scheduling and Delays
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The Contractor reserves the right to schedule and reschedule work for efficiency.
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The Contractor is not responsible for delays caused by factors beyond its control, such as weather or unforeseen events.
5. On-Site Conduct
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Contractor personnel must not be subjected to physical or verbal harassment.
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The Client must refrain from micromanaging or directing on-site workers.
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Inappropriate conduct may result in suspension of services.
6. Materials and Liability
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Upon delivery, all materials become the responsibility of the Client.
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The Contractor is not liable for theft, vandalism, or damage caused by third parties.
7. Sales Tax
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All charges are subject to a 5% GST tax in accordance with applicable laws.
8. Payment Terms
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Payments are due within 15 days of invoicing. Late payments incur a 2% interest fee per week.
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Large projects may require milestone payments, and work may pause until milestones are paid.
9. Change Orders
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Any changes exceeding $200 require a formal, written change order signed by both parties.
10. Promotional Use
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The Client permits the Contractor to use images or descriptions of completed work for promotional purposes, including social media and advertising.
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11. Right of Refusal
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The Contractor reserves the right to refuse service or terminate the agreement if the Client violates these terms.
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12. Warranty
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Upon completion, the Client assumes responsibility for proper maintenance unless a maintenance agreement is in place.
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Plants may experience transplant shock and require adequate care from the Client.
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The Contractor offers a 30-day warranty for plant replacement due to its own fault.
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The Contractor is not liable for plant loss due to Client neglect or insufficient care.
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A maintenance guide and optional care plan will be provided. If the Client does not initiate the care plan and a plant dies within the 30-day period, the Contractor reserves the right to charge for replacement.
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Sod, seed, and transplanted existing plants are not covered under warranty.
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Replacement of plants exceeding a 5-gallon pot size incurs additional labor charges.
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By accepting the quote, the Client agrees to all terms and conditions, establishing a binding agreement with Firm Landscaping Ltd.